Customs & duty recovery

Paid too much import duty? It can often be reclaimed.

Wrong commodity codes, overstated customs values and unclaimed preferential origin are common, and the overpayment usually goes unnoticed. We review your import history, build the evidence and make the claim to HMRC.

Request a duty review Call 07713 697615

Claims are time-limited

Repayment claims generally have to be made within three years of the duty being notified to you. Each month that passes can take older imports out of reach, so it's worth looking sooner rather than later.

For importers

Two questions worth asking

HMRC holds a record of every import declaration made in your name, usually submitted by a freight agent or customs broker. Most importers never see it.

Do you know what declarations are on your record?

Every MRN made under your EORI number, including the ones your agent submitted on your behalf.

When did you last check HMRC's data against your actual movements?

What was declared, at what value and duty rate, compared with what you actually shipped and paid for.

If the answer to either is "not sure" or "never", a review will tell you where you stand, whether that's money to reclaim or an error to correct.

Request a duty review

Where overpayments come from

Most of these come from how the declaration was put together, often by a freight agent working at speed, rather than from the goods themselves.

How a claim runs

The work is mainly evidence: matching each declaration to the invoices, shipping documents and origin proofs behind it.

  1. Pull the import data

    With your authority we obtain your import declaration history, so the review starts from HMRC's own record rather than from memory.

  2. Review every MRN and quantify

    We review every import declaration (MRN) available for the period, line by line, testing commodity code, customs value and origin. Before any claim is made, you get two schedules:

    Potential overpayments

    What looks recoverable, entry by entry, with the reason and the amount.

    Potential underpayments

    Anything that looks short-paid, so it can be corrected on your terms rather than found in an HMRC check.

  3. Agree scope and fee

    Fixed fee or agreed basis, set out in writing. Nothing chargeable starts until you've seen the likely value.

  4. Build the evidence

    Commercial invoices, contracts, freight documents and origin statements assembled and cross-referenced to each entry.

  5. Submit and follow through

    We prepare and submit the repayment claim, answer HMRC's questions, and fix the declaration process so the error stops recurring.

Request a duty review

Tell us roughly what you import and how. We'll say whether a review is likely to be worth it.

Rather talk it through?

Worth knowing

Import VAT is usually recovered through your VAT return rather than a duty claim. We'll check both, so nothing is claimed twice or missed.