Resources

Documents and client onboarding.

Onboarding forms, service requests and the authorisation paperwork needed to act for you at HMRC.

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Key documents

What you'll need

If you're not sure which applies, get in touch and we'll tell you.

Identity documents

Sending ID securely

We need photographic ID and a recent proof of address. How you send it matters.

Please do not send passport scans or driving licences as ordinary email attachments. Email is not encrypted in transit or at rest, and identity documents are exactly what is needed to commit fraud in your name.

Use the secure upload link we send you when your engagement starts, or bring the originals to the office. If neither works for you, call and we'll arrange an alternative.

What we ask for

One photographic ID — passport or driving licence — and one proof of address dated within the last three months, such as a utility bill or bank statement. Council tax bills and mobile phone bills are not accepted.

Why we have to

Accountancy practices are supervised for anti-money-laundering purposes. Verifying client identity is a legal obligation, not a formality we can waive.

Need a hand

Not sure what you need? Just ask.

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